At BWB Consulting, we’re more than engineers – we’re trusted partners, innovators, and problem-solvers. Recognised as ACE Best Large Consultancy of the Year 2022 and proudly accredited with Investors in People and Investors in Wellbeing, our award-winning culture is built on excellence, collaboration, and sustainability. We push boundaries to deliver exceptional results for our clients – and create meaningful impact for the communities we serve.

What You’ll Be Doing

• Delivering first-line IT support via phone, email, walk-in, and self-service portal

• Owning and updating support tickets to ensure a great customer experience

• Troubleshooting issues, resolving where possible, and escalating when needed

• Setting up and supporting laptops, mobile devices, and user hardware/software

• Logging incidents accurately and maintaining IT asset records

• Supporting system performance while following security and access policies

What You’ll Bring

• Experience in a 1st line IT support or service desk role

• Strong problem-solving and troubleshooting skills

• Good communication and customer service approach

• Ability to manage and prioritise tasks effectively

• Solid understanding of IT hardware, software, and basic systems

• A team-focused attitude with a willingness to learn

What we offer

• Inclusive Culture – Bring your authentic self to work every day.

• Competitive Rewards – Salary, 5% pension match, life assurance, and long-service recognition.

• Time Off & Flexibility – 25 days’ holiday (rising to 28), option to buy more, hybrid working (3 days office), and flexible core hours.

• Health & Wellbeing – Westfield Health, healthcare cash plan, Cycle to Work scheme, wellbeing initiatives.

• Growth & Development – Fully funded training, Chartership support, and paid professional subscriptions.

• Community & Connection – Volunteering days, social events, discounts, and savings.

Accessibility & Adjustments

We’re proud to be a Disability Confident Employer and a signatory of the Armed Forces Covenant, building an inclusive workplace where everyone can thrive.

We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.